Job Description

Job Description and Duties

All applicants will be considered, however SROA/Surplus candidates will be given priority.

Are you interested in making life better for Californians? Are you looking for a career and not just a job? Do you want to create a meaningful impact in your community? If you answered yes to any of these questions, then the California Department of Tax and Fee Administration (CDTFA) has a career opportunity waiting for you! California not only needs you, it wants you as part of the growing workforce. New employees, new ideas, and new creative perspectives are needed in all areas at the CDTFA. We value staff and are dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility.  To learn more about us, please see

Position is located in the Oakland Office.

Under the close supervision of the Business Taxes Administrator I (BTA I), the Tax Technician I learns and performs the less difficult and complex technical duties and support functions. This includes, but is not limited to, applying laws, rules and policies relating to the California Department of Tax & Fee Administration’s (CDTFA) programs; issuing permits, performing account maintenance duties, including the filing and pulling of taxpayer records and account files, initiating contact with taxpayers on billings and delinquencies, accessing taxpayer information via a computer and/or modifying account information as necessary, processing incoming and outgoing mail, which may include money payments and handling sensitive and confidential mail and/or material. Travel may be required up to 5% of the time.

The incumbent may be eligible to receive additional compensation each month for public contact through the telephone per Pay Differential 186.

Under Government Code 14200, this position may be eligible for part-time telework for eligible candidates residing in California.

This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.

You will find additional information about the job in the .

Working Conditions

• Position is located in a high-rise building.
• Standard office environment.
• Requires being in a stationary position, consistent with office work, for extended periods of time.
• Daily use of a personal computer, office equipment, and/or telephone.
• Must be able to move/transport materials weighing up to 30 pounds, with or without reasonable accommodation.

Special Requirements

• This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.; for more information about E-Verify, please go to
• Position requires employee to be fingerprinted and successfully pass a background investigation.
• Travel may be required up to 5% of the time.
• Position may require overnight travel for up to five consecutive nights to meeting training requirements.

Benefits

CDTFA appreciates and proudly celebrates diversity with an emphasis of an inclusive atmosphere in all levels of the organization. CDTFA is a participant in The Government Alliance on Race and Equity (GARE) Capitol Cohort to advance racial equality and advance opportunities for all in California. Employees of different races, ethnicities, genders, ages, religions, disabilities, gender orientations and personal experiences are welcomed to contribute to the success of CDTFA.

The CDTFA was presented with the Large State Employer of the Year Award for 2018 from The Association of California State Employees with Disabilities (ACSED); showcasing CDTFA’s support of employment, promotion, and fair treatment of persons with disabilities.

CDTFA values its staff and is dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility.

In addition, you can look forward to:

• Nearby (third-party) parking.
• Convenient to public transportation.
• Located near multiple eateries, downtown, and major freeway access.
• Pay Differential 186 – Additional compensation each month for public contact through the taxpayer counter.

Working for the State offers 

For more information about the outstanding benefits offered to State Employees

Benefit information can be found on the website and the website.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.

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