Software/CRM Business Analyst Job at SM Staffing, Monsey, NY

UlIzTmFRT2lJWjJjV29CYVRhdXRwb3Y2TWc9PQ==
  • SM Staffing
  • Monsey, NY

Job Description

Position Overview
As a Software Business Analyst, you will lead discovery, requirements gathering, and solution design for tailored software projects—especially around CRM, automation, and systems integration. You'll serve as the vital link between client operations and our technical team, ensuring that every software decision contributes to long-term growth and operational efficiency.
This is an in office position located in NY.

Key Responsibilities
● CRM Process Design: Analyze and design CRM workflows that enhance efficiency, visibility, and customer experience across departments.
● Requirements Gathering: Collaborate with stakeholders to define business needs and translate them into functional specifications for technical teams.
● Systems & Process Evaluation: Map current workflows and recommend technology-driven improvements to eliminate manual tasks and increase productivity.
● Solution Design: Partner with clients to design optimal software solutions that align with operational goals, technical constraints, and user needs.
● Documentation: Create detailed business requirements, process flows, and user stories to guide development and testing efforts.
● Testing & Validation: Conduct software testing to ensure solutions meet functional requirements and business expectations.
● Stakeholder Collaboration: Act as a liaison between non-technical stakeholders and software teams, ensuring clarity and alignment throughout the project lifecycle.
● Innovation & Best Practices: Stay current with CRM trends, enterprise software platforms, and automation strategies to bring proactive solutions to client needs.

Qualifications
● Proven experience in a business analyst or process design role
● Hands-on experience with CRM systems (Salesforce, Zoho, HubSpot, or similar)
● Ability to translate business processes into system requirements and process improvements
● Strong written and verbal communication skills, especially in client-facing environments
● Analytical mindset with a focus on problem-solving and continuous improvement

Job Tags

Similar Jobs

Morrison Healthcare - Saint Louis

Executive Sous Chef Job at Morrison Healthcare - Saint Louis

 ...the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members. Job Summary The Executive Sous Chef is based out of a 400-bed tower,... 

Vanguard

Lead Network Engineer - DNS Job at Vanguard

We are seeking an experienced DNS Network Engineer to join our team. As a DNS Network Engineer, you will be responsible for designing, implementing, and maintaining our DNS infrastructure. You will work closely with network operations, security, and content delivery teams...

Community Health Systems

Patient Transporter - FT Days Job at Community Health Systems

**Job Summary**The Patient Transporter is responsible for safely moving patients throughout the facility, including to and from diagnostic testing, treatment areas, and discharge locations. Ensures patient comfort, safety, and confidentiality during transport, while maintaining... 

Greenstone Electrical Services

Human Resources Admin Assistant Job at Greenstone Electrical Services

 ...Job Summary The Administrative Assistant of Human Resources will perform administrative duties related to the operations of the human resource office. Supervisory Responsibilities ~ None. Duties/Responsibilities Answers and directs departmental phone calls... 

Tesla

Internship, Mechanical Design Engineer, Optimus (Fall 2025) Job at Tesla

 ...a minimum of 12 weeks, full-time and on-site, for most internships...  ...students will be limited to part-time during the academic year...  ...robotics productsOwn the mechanical design of test equipment from...  ...pursuing a degree in Mechanical Engineering, Robotics, Mechatronics or a...