Job Description

Experience Level: 8 12 years of relevant SAP experience, with at least 3 years as a team/tower lead



Job Summary:
We are looking for an experienced SAP P2P (Procure-to-Pay) Tower Lead to oversee the AMS (Application Management Support) function for SAP S/4HANA. The ideal candidate will have deep expertise in SAP MM (Materials Management), strong functional knowledge of Plant Maintenance (PM), and a solid grasp of cross-functional integrations with modules such as FI, SD, and WM. This role requires both strategic leadership and hands-on functional capabilities in resolving complex P2P issues in an S/4HANA landscape.



Key Responsibilities:

• Lead the Procure-to-Pay (P2P) functional tower in the S/4HANA AMS environment, ensuring timely and high-quality support.
• Serve as the SME (Subject Matter Expert) for SAP MM, including procurement, inventory management, and invoice verification.
• Provide functional support and issue resolution across SAP PM (Plant Maintenance), especially where it interfaces with procurement and inventory processes.
• Manage ticket queues, SLA adherence, root cause analysis, and service improvement plans for the P2P area.
• Collaborate with cross-functional teams (FI, SD, WM, Ariba/SRM, Technical) to resolve end-to-end process issues and integration-related challenges.
• Act as the primary contact point for stakeholders and users for ongoing SAP P2P issues and enhancements.
• Drive AMS best practices, process standardization, and automation initiatives within the P2P domain.
• Support minor enhancements, testing, and coordination for S/4HANA updates and release cycles.
• Coach and mentor junior consultants and ensure proper knowledge documentation and transition management.

Required Skills and Qualifications:

• Deep functional knowledge and hands-on experience in SAP MM (Purchasing, Inventory Management, Release Strategies, Invoice Verification).
• Solid working knowledge of SAP PM maintenance planning, work orders, and integration with MM.
• Experience with cross-module integrations, especially with FI (GR/IR, invoice processing), SD (third-party procurement), and WM (goods movement).
• Strong understanding of S/4HANA functionalities, Fiori apps relevant to P2P, and differences from ECC.
• Experience in managing AMS processes ticket lifecycle, SLA, knowledge base, incident vs service request handling.
• Ability to analyze complex business issues, identify root causes, and recommend process/system improvements.
• Excellent communication and stakeholder management skills.
• Familiarity with ITIL framework and service delivery processes.

Preferred Qualifications:

• Experience in S/4HANA RISE environments.
• Basic understanding of SAP Ariba or SRM integrations.
• Exposure to SAP GRC, role-based authorizations in P2P.
• Knowledge of tools like SAP Solution Manager, Jira, ServiceNow, or other ITSM platforms.

Education:

• Bachelor's degree in Engineering, Business, or related field.

• SAP Certification in MM or S/4HANA P2P is a strong plus.

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