Job Description

About Finom Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.Over the past two years, our team has fuelled exponential growth, securing $105 million in investments and propelling us into hyper-growth mode. We’re on track to become a unicorn start-up, backed by global funds like General Catalyst (known for supporting Airbnb, HubSpot, KAYAK, and Stripe). Finom has expanded its reach across 10+ EU countries, with a strong presence in key markets like Germany and France.At Finom, we’re not just redefining the entrepreneurial experience—we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.Working format: Cyprus : Relocation package is provided. Spain: we are only able to hire candidates who possess a  DNI (for Spanish nationals) or a NIE linked to a valid working permit in Spain (for foreign nationals). Relocation support is not provided. Poland: employment will be under ‘ Umowa o Pracę ‘ ( UoP ). Relocation support is not provided. About the Role We are looking for an experienced Service Desk Lead to join our growing fintech company and help scale our IT operations. This is a hands-on leadership role where you’ll be responsible for building and optimizing IT processes while leading a small but impactful team. Location: Cyprus (relocation) or Amsterdam (with strong preference for Amsterdam for the bus factor), possible remote work in the EU Team: You’ll be leading a team of 3 people (including yourself + 2 engineers) What You Will Be Doing

Process Automation & Optimization
• Redesign offboarding processes – Our biggest pain point is managing access removal for departing employees. You’ll need to build maintainable automation scripts to replace our current 14,000-line unmaintainable solution
• Streamline onboarding workflows – While our onboarding works, there’s room for improvement and standardization
• Asset Management – Implement comprehensive tracking for all company equipment (laptops, office hardware, etc.) to support ISO 27001 and DORA compliance requirements

Technical Leadership

• Hands-on scripting – Write and maintain Python automation scripts for access management across multiple SaaS platforms
• System integration – Work with our tech stack: JumpCloud (SSO/MDM), Personio (HR), Jira (ticketing), Asset Management, Zapier integrations
• Process design – You have significant autonomy to choose tools and redesign workflows. If you don’t like our current stack, we’re open to changes

Team & Stakeholder Management

• Process ownership – Design communication workflows with HR, Security, and other departments
• Vendor relationships – Manage relationships with equipment suppliers and service providers
• Mentoring – Guide the team on technical implementations and process improvements
• SLA management – Establish and monitor service level agreements using Jira metrics

Current Tech Environment Core Systems:

• Identity Management: JumpCloud (SSO, MDM, SaaS Management)
• HR System: Personio (source of truth for employee status)
• Ticketing: Jira Cloud with Asset Management
• Automation: Currently Zapier, open to alternatives like Make.com
• Hardware: Primarily MacBooks with some Windows Pro, no Linux support

Immediate Challenges:

• Offboarding automation needs complete rewrite
• Asset tracking for compliance (ISO 27001, DORA)
• License management across 18,000+ SaaS applications
• Equipment procurement and tracking processes

Who You Are

Essential Requirements
• Strong automation skills – Ability to write and maintain Python scripts for system integrations
• Service Desk leadership experience – You’ve built and managed IT support processes before
• Process design mindset – Can analyze current workflows and design better ones
• Experience with identity management platforms ( JumpCloud , Okta, etc.)
• Jira administration and workflow design
• Asset management and compliance processes ( ISO 27001 , DORA experience is a plus)
• English proficiency – B2 level minimum for stakeholder communication Dutch will be a huge plus

Highly Valued

• Vendor management and procurement experience
• Make.com or Zapier automation experience

What Makes You Stand Out

• You’ve already solved similar offboarding/automation challenges
• Experience managing geographically distributed teams
• Understanding of fintech compliance requirements
• Track record of building scalable IT processes from scratch

What You Will Get In Return Make a genuine impact on the product Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product. Work in the EU Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe. Become a stock options holder Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders. Receive unwavering support and care Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling. Work & Swim program Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It’s the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views. Equal Opportunity Statement  At Finom, we’re an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

Job Tags

Similar Jobs