ManTech seeks a motivated, career and customer-oriented Cloud Support Engineer Nights to join our team in Tysons, VA. The Tier I Cloud Support Engineer will be part of a global team that provides 24x7 support to help customers seamlessly operate their hybrid on-premises Cloud infrastructure.In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. Responsibilities include but are not limited to:First contact for all Customer service requests - Answer phones, respond to chats and emails. A customer first attitude is a must.Maintain response and resolution speed as defined by SLOs;Keep high customer satisfaction scores and follow quality standards in 90% of cases.Familiar with Product and can reference runbooks and playbooks to provide a meaningful resolution to Customer Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues and act as an advocate for such issues with engineers and Program Managers. Work Shift - this is for a night shift 10pm-6am position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need.Minimum Qualifications:Associates degree in computer science or related field and 1 year of relevant professional experience; 2 years of relevant professional experience may be substituted for a degree.In lieu of education/experience, each of the following certifications may substitute as follows:AWS Cloud Practitioner or Azure Fundamentals (AZ-900) can substitute 0.5 years' experienceCompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+ can substitute 1 year of experience.AWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ-305), Google Professional Cloud Architect, or Certified Information Systems Security Professional (CISSP) can substitute 2 years' experienceBasic understanding of Networking and Cloud technologiesWorking knowledge of Systems: UNIX/Linux or WindowsWorking knowledge of any customer service ticketing systemAbility to read runbooks & playbooks & provide meaningful summaries to CustomersWorking knowledge of Google Workspace Tools (Doc, sheets and Slides)Preferred Qualifications:Great communication skills (written and verbal)Experience working with ServiceNowCCNA or equivalentClearance Requirements:An active TS/SCI with PolygraphPhysical Requirements:Must be able to remain in a stationary position 50%Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.Frequently communicates with co-workers, management, and customers.
Job Description The Payroll Coordinator - Road Vacation & HWP is responsible for processing health, welfare and pension (HWP) contributions for contractual employees according to labor contracts and federal ERISA law, as well as road driver vacations. The daily responsibilities...
...or category protected by local, state, or federal law. This job posting will remain open for at least five (5) days. Job Category: Production Organization: Design Collective Employee Status: Regular Schedule: Full Time Shift: 2nd Shift...
...big part in making that happen. As part of our internal creative agency, the Senior Copywriter will be the voice behind each brand in the... ...both Job Requirements: ~6+ years in a copywriting field, ad agency and/or internal brand~ Exceptional copywriting, verbal,...
...Southern Shine Car Wash, a family-owned business, is seeking to fill a manager in training position to assist with the day-to-day operations of our location in Travelers Rest, SC. Job Schedule: Our locations are open 7 days a week from 7:30am-7:30pm. Flexible...
...Job Overview: As a Hemodialysis Technician, you will provide direct patient care under the supervision of an RN, perform hemodialysis... ...risk. To better serve our patients, all three Trinitas dialysis facilities have achieved 5-Diamond status through the Quality...