Job Description
Join our Innovation Tower's 16th Floor Team, located in Austin’s Innovation District, as our
Audio Visual Technician!
" It is a beacon of modern design and a bold symbol of what’s to come"
Primary responsibilities include operation of all Audio Visual (AV) support resources for Conference Solutions. Collaborate professionally with Conference Solutions staff, Compass employees and other departments to service all AV technical support requests for events. The AV Technician will serve as the onsite AV point person and coordinator for assigned events.
(Work schedule is Monday - Friday, with some weekends based on scheduled events)
Key Responsibilities:
- Provide solutions for presentation needs occasionally under high-pressure circumstances
- Responsible for following protocols for A/V products and services.
- Responsible for completing all AV event setup and teardown for events.
- Provide professional, courteous technical support service to all customers with an emphasis on client services.
- Operational support and training for all AV devices within client’s properties.
- Provide immediate response to requests for assistance to events in progress.
- Setup, calibration and technical support for following types of systems: display devices and mounting systems to include projectors front and rear, large screen LCD monitors.
- Setup and operation of portable audio systems including music program and speech reinforcement.
- Oversee resources to proactively ensure high quality service delivery while striving for continuous improvement
- Assist with room set-up daily
- Responsible for cleaning, maintaining and shutting down conference rooms nightly.
- All other duties as assigned.
Preferred Qualifications:
- A Bachelor’s Degree preferred but not required
- Superior quantitative, oral and written communications and problem-solving/strategizing skills
- Proactive mindset to anticipate and support changes in our business
- Conformity to the highest standards of personal integrity and ethical behavior
- Exceptional customer service abilities
- Minimum of 2-3 years’ work experience in an audio visual related position
- Previous desktop support experience a plus, Microsoft certification and/or experience with Microsoft productivity suite products, Apple, Microsoft, Adobe and other presentation formats and utilities required as well as knowledge of a wide variety of audio, video and teleconferencing technologies
Team Work and Communication - Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
- Maintain a strong awareness of business activity and communicate all updates with your team members.
- Liaise with FLIK Team and conference floors to ensure the smooth arrival of the clients
- Communicate effectively with team members and pass on necessary information to colleagues that may arise during the escorting process.
- Provide assistance according to business needs e.g. lunch cover, call-outs, and general support.
- Support the training of new associates and complete checklists accordingly.
- Take part in the cross-training program which covers all areas of the department, when available.
Personal Presentation and Responsibilities - Maintain a professional, polite and considerate manner at all times.
- Adhere to uniform and presentation standards as per the dress policy.
- Discuss any training needs or requests with your Manager.
Working Environment - Maintain a clear, presentable working area at all times and report all maintenance faults/hazards and cleaning requests to the appropriate personnel. Monitor progress to ensure issues are promptly rectified. Escalate to your Manager as necessary.
Policies and Procedures - Adhere to FLIK and COMPASS' Associate Handbook and Policies & Procedures
- Abide by all Security policies and procedures, including access restrictions, Fire and Life Safety information
- Answer the phone promptly.
The Benefits working at FLIK/Compass: - Paid Vacation Days (after 90 days of employment)
- Annual Merit Increases
- 11 Paid Holidays (after 90 days of employment)
- Ride the Bus for Free
- Lockers
We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.
We participate in E-Verify. Applicants must have valid and legal work authorization in the United States.
Job Tags
Full time, Work experience placement, Immediate start, Night shift, Weekend work, Monday to Friday,